Workgroup Service Optimization

Increase efficiency and at the same time increase customer satisfaction – Utopy or reality?
Companies do not only in hard economic times need to be more efficient. Strong competitors, price wars, saturated markets and lots of different factors make efficiency for companies an essential part for survival. But can efficency be increased without decreasing customer satisfaction levels and net promoter score levels?
In this workgroup we want to discuss this. Professionals from all branches are invited to the workgroup.

Pictures from the Event 21.5.2013 in Zürich


All Pictures

juerg_75x75Jürg Meierhofer
Innovation Manager in Service Industry
Executive Seamless Services Workgroup
maik_foto_75Maik Winteler
Leiter Operational Improvement, Swisscom Schweiz AG
Event Host
Your own Workgroup?
Companies or individuals interested in a “Service” topic are welcome to register a workgroup.
Get in touch with us to discuss the topic and the sponsorship of a workgroup: